★ UK Buyers Please use Etsy ★ NEOPETS KICKSTARTER LIVE NOW! ★

Policies & FAQ

STORE POLICY & FAQ

COVID-19 UPDATE. PLEASE READ:

Due to the pandemic there may be delays in shipping depending on the customs regulations in your area. Please be mindful when ordering, that some delays are out of my control or that packages could take longer to arrive than usual. Order processing time is anywhere between 3-14 days. I will not cancel orders because It did not show up up time if you do not account for this extra delay.

Thank you for understanding. Stay safe.

UK BUYERS PLEASE READ★

Unfortunately due to the New UK Vat rules and Brexit issues I am no longer able to fulfill and ship UK orders placed on my site. Please refer to my Etsy that is linked at the top of the home page. Any orders shipping to the UK placed on my site will unfortunately be refunded. If you have any issues please contact me. 

RETURNS & CANCELLATIONS

I can cancel your order if it has not been shipped yet, please contact me. 
**Please see pre-order exceptions below 

Please read the item descriptions carefully! Please contact me if there are any problems with your order. I am a mom of 2 kids and run this shop all by myself so I do make mistakes! I will gladly fix any error made on my part.

If you ship the item(s) back to me, I can offer a refund (excluding cost of shipping/ fees ) or exchange (with payment of new shipping fee). 

Any refunds will be minus payment processor fees if deemed appropriate.

SHIPPING INFORMATION 

Packages going outside of Canada will be shipped through Chit Chats, using the most economical shipping method. 

PROCESSING TIMES
Processing time can vary but orders are usually dropped off Every Monday/ Tuesday. Please note, that during sales, shop updates, etc. processing times may take a little bit longer. 

Please wait 4 weeks from the date of shipping before contacting me about missing/lost packages. (excluding COVID times)

If you purchased tracking, and the item says DELIVERED, but you did not receive it. Please try to resolve this with your local post office before contacting me.

I will not be responsible for any duties/taxes/etc. that have incurred based on your countries rules and regulations. I can also NOT mark an order as a "gift" this is actually illegal and considered fraud.

Shipping times do not apply to Pre-Order Items (example: If you pay for 3 day express post shipping on a pre order item, it will ship that fast once it's been received in stock, but pre order items are yet to be made and will take extra time before arriving, depending on the product.) 
*See Pre-Order section below

★WRONG ADDRESS, RETURN TO SENDER, ETC.

Canadian orders: Items can be reshipped once it is returned as long as the shipping is paid again. If a refund is preferred, you will be refunded the cost of the order, minus the shipping fee initially paid. Some items are shipped with chit chats.

CANADA (shipped with chit chats) USA or International orders: The package can only be returned to sender if a $5 USD fee is paid to get the package reshipped back into Canada. Once the package is returned, I can resend the package to you with the appropriate payment ($5 USD return fee plus a new postage fee). Failure to pay the return fee will result in your package not being returned—I cannot provide a refund, reshipment or exchange in this scenario. 


COMBINING ORDERS

I can combine your orders and refund the shipping overage. Just shoot me a message with the orders you'd like to combine, or leave me a note on your second order stating you have a previous order. If you place a second order but do not leave me a note I will not know to combine orders and they will ship separately. This also may not apply to some sales/ promotions if stated.

PRE-ORDERS

**PRE ORDERS CAN NOT BE CANCELED if I have already paid the deposit to my manufacturer. This policy is what keeps prices as low as possible, please do not order a pre order item unless you are sure and ready for the cost/time commitment it takes to make the product. 

If you purchase a pre-order pin/Item, please expect to wait at least 4-10+ weeks (possibly longer). There is a risk that it could take longer if there are delays/issues out of my control. I post updated on my instagram all the time so please follow me HERE to stay up to date. If you wish for your in stock items to be shipped ASAP, please check them out separately as in-stock items purchased with pre-order items will be held and shipped together.

If you order a pre-order item(s) and an in-stock item at the same time they will ship TOGETHER unless you place two separate orders for them.

Delays can also apply to kickstarters. If there is a delay I can not offer a refund as the funds all go towards producing the product. 

RESTOCKS

There is no guarantee that I will be restocking sold out pins. Keep up to date on restocks and new releases by following me on Instagram!

PRICE ADJUSTMENTS & PROMOS 

I will honour price adjustments if the promotion happened within 48 hours of your order and you contact me directly within that 48 hour period. 

Promotional codes cannot be combined. 
No price adjustments will be done for: Black Friday/Cyber Monday and Boxing Day sales. 
Promos do NOT apply to pre-orders unless otherwise specified. 

PIN QUALITY GRADING

Please remember that pins are handmade items. There is no such thing as a perfect pin. I DO NOT have"Collector Grade" A is my Standard.

Standard Grade (A Grade)
: Free of major defects but *may* exhibit minor imperfections such as:
> Tiny stray glitter specs
> Superficial tiny bubbles in enamel or epoxy coating
> Imperfections in the metal on the sides or back of the pin
> Superficial scratches to metal surfaces
> Superficial paint drops or spreading into other enamel
> Slightly lower fills in minor areas
> Other imperfections that are only visible upon extremely close-up inspection and/or when light hits the pin at a specific angle
> Slightly misaligned screen printing

Seconds Grade (B Grade): Multiple minor and/or major defects. May exhibit any of the imperfections listed above and/or below
> Peeling enamel or missing enamel
> Wrong colour enamel
> Heavy scratching on enamel or metal plating
> Tarnish of metal plating
> Other unexpected problems
> Misaligned screen printing

Flaws differ between each pin and will be chosen at random. When you purchase a pin, you agree to accept the item AS IS according to the above grading system. I do try to find the best quality pin for A grade purchases. 

B grade (seconds) may not come with a backing card.

Actual product colours may vary from colours shown on your screen.

Every maker grades differently. I do not have a "perfect" or "collectors" grade and all imperfections are to be judged at my discretion.

Thank you so much for your support. It seriously means the world to my and my family.